How may I access my Digital Assets?

What are the arrangements for giving instructions to the Bank in respect of my Digital Assets?

Please refer to the specific terms and conditions for Digital Assets Accounts for the process of giving instructions to the Bank. If you require a more specific explanation, please contact your Relationship Manager.

Please note that the Bank will only transact in Digital Assets between 9am – 6pm Singapore time on weekdays (other than bank holidays or public holidays in the Republic of Singapore).

Would the Bank be able to use my Digital Assets as collateral in connection with any obligations I may have to the Bank?

The Bank does not currently provide lending or staking of your Digital Assets and you cannot use your Digital Assets to obtain credit facilities from the Bank. However, the Bank reserves the right to apply your Digital Assets as security, including asserting a lien or a right as pledgee or a right of set-off, for the payment and discharge of your Liabilities to the Bank in accordance with the Bank’s General Conditions.

We understand that the Bank will provide the Digital Assets Services in collaboration with Sygnum Singapore. In the event of a default by Sygnum Singapore, what will happen to my Digital Assets?

The Bank is not liable for any losses resulting from Sygnum Singapore and all risks associated with investing in Digital Assets are entirely borne by you. However, should such an event occur, we will endeavour to assess how we may best assist you.

Would my Digital Assets be stored together with the Digital Assets of other persons?

Sygnum Singapore has put in place measures to segregate your Digital Assets from its own assets. Nevertheless, your Digital Assets may be held together with the Digital Assets of other clients of the Bank and/or other customers of Sygnum Singapore. While you may not be able to separately identify your assets from other clients by separate physical documents or electronic records, both the Bank and Sygnum Singapore will maintain proper records of your holdings that are recorded in your Bordier account.

How may I view information pertaining to my Digital Assets?

You would be able to view information regarding your Digital Assets account through the Bank’s e-service platform B in Touch. Advices and statements will be sent to you for all your Bordier accounts.

Will my transactions in Digital Assets be subject to any fees?

Yes, fees and charges as set out in the Bank’s prevailing fee schedule may apply.

How are the Digital Assets prices set by the Bank?

The prices for the purchase and sale of eligible Digital Assets will not be determined by the Bank, but will instead be determined by Sygnum Singapore.

What should I do when my Digital Assets are lost due to fraud or negligence on the part of the Bank?

In case of any unusual events which may lead to potential loss or damage of your Digital Assets, you may contact us through our email address at <bsgfeedback@bordier.com>.

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