Please refer to the specific terms and conditions for Digital Assets Accounts for the process of giving instructions to the Bank. If you require a more specific explanation, please contact your Relationship Manager.

Please note that the Bank will only transact in Digital Assets between 9am – 6pm Singapore time on weekdays (other than bank holidays or public holidays in the Republic of Singapore).

The Bank is not liable for any losses resulting from Sygnum Singapore and all risks associated with investing in Digital Assets are entirely borne by you. However, should such an event occur, we will endeavour to assess how we may best assist you.

Sygnum Singapore has put in place measures to segregate your Digital Assets from its own assets. Nevertheless, your Digital Assets may be held together with the Digital Assets of other clients of the Bank and/or other customers of Sygnum Singapore. While you may not be able to separately identify your assets from other clients by separate physical documents or electronic records, both the Bank and Sygnum Singapore will maintain proper records of your holdings that are recorded in your Bordier account.

As the Digital Assets are safeguarded with Sygnum Singapore, you may submit a request to the Bank should you wish to sell your Digital Assets. The Bank will route your sale order to Sygnum Singapore for their execution. The Bank will generally not be able to transfer the Digital Assets into your private wallet, except where there is a closure of your Digital Assets sub-account (in which case we may transfer your Digital Assets to a private wallet belonging to you that meets specifications that the Bank would stipulate). Please refer to the terms and conditions for Digital Assets Accounts or contact your Relationship Manager if you require further details.

You would be able to view information regarding your Digital Assets account through the Bank’s e-service platform B in Touch. Advices and statements will be sent to you for all your Bordier accounts.

Yes, fees and charges as set out in the Bank’s prevailing fee schedule may apply.

The prices for the purchase and sale of eligible Digital Assets will not be determined by the Bank, but will instead be determined by Sygnum Singapore.